Order pick-up request- Already picked

Order pick-up request- Already picked

Greetings from Carrefour Marketplace!

Thank you for contacting us.

Through your email, we understand that you need assistance with the pick-up of the Orders.

Since the pick-up of the Orders is completed, we are closing this ticket.

Please note that you can also report the pick-up miss by filling the form:

If you have any further queries related to this you can create a new ticket to seller support by following the below steps:

• Go to the seller page link: - https://marketplace.carrefouruae.com/login
• Enter your login Email address and password
• Please click on the “Contact us” tab through which you can open a new case.
• Choose “Reason” and “Sub Reason”.
• Click on “Create”.

A request will be logged and will be reviewed by our support team.

Feel free to reach out to us if you have any concerns.

Regards,
Carrefour Seller Support Team

    • Related Articles

    • Pick-Up Issue Reported- Resolve

      Greetings from Carrefour Marketplace! Thank you for reaching out to us. We regret the inconvenience caused due to delay in the pick-up of the Orders. We have escalated this case to the team, and we assure you that the Orders will be picked up soon. ...

    • Order Cancellation Request

      Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the cancellation of the Order *****. As per Carrefour Order Cancellation policy, order is not eligible for ...

    • Order Status Update Request- Order not Picked

      Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with updating the status of the Order ****. We have investigated the issue and found that the order is not yet picked. If ...

    • Last Mile - Pick up done (Resolved)

      Greetings from Carrefour Marketplace! Thank you for your patience while we have worked with our internal team. Since the pick-up for the Orders is completed, we are closing this ticket. Here are the orders for your reference: ( Add order IDs) If you ...

    • Pick-up for bulky/big items

      Greetings from Carrefour Marketplace! Thank you for contacting us. This email is in reference to your concern regarding the pick-up for bulky items. We would like to inform you that any item with external package dimensions above 60 cm x 60 cm x 60 ...