Order Status Update Request- Order not Picked

Order Status Update Request- Order not Picked

Greetings from Carrefour Marketplace!

Thank you for contacting us.

Through your email, we understand that you need assistance with updating the status of the Order ****.

We have investigated the issue and found that the order is not yet picked. If you have handed over the shipment to the courier team, kindly write back to us on a new ticket with the proof of pick-up to investigate the issue further.

You can create a new ticket to seller support by following the below steps:

• Go to the seller page link: - https://marketplace.carrefouruae.com/login
• Enter your login Email address and password
• Please click on the “Contact us” tab through which you can open a new case.
• Choose “Reason” and “Sub Reason”.
• Click on “Create”.

A request will be logged and will be reviewed by our support team.

Feel free to reach out to us if you have any concerns.

Regards,
Carrefour Seller Support Team

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