Pick-Up Issue Reported- Resolve

Pick-Up Issue Reported- Resolve

Greetings from Carrefour Marketplace!

Thank you for reaching out to us.

We regret the inconvenience caused due to delay in the pick-up of the Orders.

We have escalated this case to the team, and we assure you that the Orders will be picked up soon. Further, we request you to kindly contact Seller Support if the courier team doesn't contact you within 24 hours of order acceptance so that we can escalate the issue for you.

You can also report the pick-up miss by filling the form:

We would appreciate your cooperation.

If you have any further queries related to this you can create a new ticket to seller support by following the below steps:

• Go to the seller page link: - https://marketplace.carrefouruae.com/login
• Enter your login Email address and password
• Please click on the “Contact us” tab through which you can open a new case.
• Choose “Reason” and “Sub Reason”.
• Click on “Create”.

A request will be logged and will be reviewed by our support team.

Feel free to reach out to us if you have any concerns.

Regards,
Carrefour Seller Support Team

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