Greetings from Carrefour Marketplace!
Thank you for contacting us.
Through your email, we understand that you need assistance with the pick-up of the Order. We apologies for the inconvenience caused.
We have escalated this case to the team, and we assure you that the Order will be picked up soon. Further, we request you to kindly contact Seller Support if the courier team doesn't contact you within 24 hours of order acceptance so that we can escalate the issue for you.
We would appreciate your cooperation.
Regards,
Carrefour Marketplace Team