Cancellation of an order not yet accepted

Cancellation of an order not yet accepted

Greetings from Carrefour Marketplace!

Thank you for contacting us.

Through your email, we understand that you need assistance with the cancellation of the Order ****.

We have checked and found that you have not yet accepted the order. Therefore, you will be able to cancel the order from your end. Kindly click on 'Cancel Order' button to cancel the order.

If you have any further questions or need any support, we request you to contact seller support in a new ticket. You may give reference of this ticket in the new ticket.

Regards,
Carrefour Marketplace Team

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