LMC Seller has self-shipped the Order

LMC Seller has self-shipped the Order

Greetings from Carrefour Marketplace!

Thank you for contacting us.

Through your email, we understand that you need assistance with updating the status of the Order ***.

We would like to inform you that 'Last Mile By Carrefour' is the default delivery channel for your account. Seller are not permitted to self ship the Last Mile Orders. To ensure seamless process, all the orders must be fulfilled through the Last Mile channel. Self-shipping the Orders can cause several issues, including:
1. Inability to update the Order status accurately.
2. Automatic rejection of the Orders.
3. Negative impact on the payment for the fulfilled orders.

Since the Order is self-shipped, we will not be able to update the status of the Order.

To avoid these complications, we request you to adhere to the following guidelines:
- Fulfill all orders through Last Mile by Carrefour.
- Refrain from self-shipping any Order.

If there is a delay in pick-up, please report the issue to the Support team for assistance.

We appreciate your cooperation in this matter. 

If you have any further questions or need any support, we request you to contact seller support in a new ticket. You may give reference of this ticket in the new ticket.

Regards,
Carrefour Marketplace Team
 

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