Wrong POD uploaded by Seller

Wrong POD uploaded by Seller

Greetings from Carrefour Marketplace,

Thank you for contacting us.

We understand your concern that you have mistakenly uploaded wrong POD for the Order Id *****.

Please be informed that once the POD is uploaded, order status gets updated to delivered and the action cannot be reversed. Unfortunately, we will not be able to make changes in the POD which is already uploaded. Also, going forward please double check the PODs and be cautious while uploading it.

If you need more support or have any other questions, we request you to kindly reach out to seller support in a new email.

Regards,
Carrefour Marketplace Team

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