Steps to upload Compliance document

Steps to upload Compliance document

Greetings from Carrefour Marketplace!

Thank you for contacting us.

Through your email, we understand that you need assistance with uploading renewed Trade License.

We request you to kindly upload renewed Trade License in your Seller Account by following the steps below:
- Click on Login (ACCESS YOUR SELLER ACCOUNT button available on the right-hand side of the page) and enter your email/password to login
- Click on the dropdown on the top right corner and then click on “Account settings.”
- Click on the “Upload Document” button
- From the “Document Type” dropdown, select “Trade License" or "VAT" or "Id"
- Click on “Browse” and upload the file.

If you face any issue, kindly write back to us on a new ticket along with the screenshot of the error page so that we can assist you further. You may give reference of this ticket in the new ticket.

You can create a new ticket to seller support by following the below steps:

• Go to the seller page link: - https://marketplace.carrefouruae.com/login
• Enter your login Email address and password
• Please click on the “Contact us” tab through which you can open a new case.
• Choose “Reason” and “Sub Reason”.
• Click on “Create”.

A request will be logged and will be reviewed by our support team.

Feel free to reach out to us if you have any concerns.

Regards,
Carrefour Seller Support Team

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