Account Manually Suspended(TL expired)

Account Manually Suspended(TL expired)

Greetings from Carrefour Marketplace!

Thank you for contacting us.

Through your email, we understand that you need assistance with the re-activation of your account.

Since your account is suspended, we would need few details before we proceed for the activation process. 

First, please update the trade license as it is expired. Please follow the instructions below to upload the license:

- Click on Login (ACCESS YOUR SELLER ACCOUNT button available on the right-hand side of the page) and enter your email/password to login 
- Click on the Dropdown in the top right corner and then click on “Account settings.” 
- Click on the “Upload Document” button 
- From the “Document Type” drop-down, select “Trade License.” 
- Click on “Browse” and upload the file. 

We further need the following details before we proceed with the activation process.  

- How many SKUs you are willing to list? 
- Plan of action. 
- If you wished to list any Electronic category items, Warranty needs to be mentioned for all electronic category items (Brand or Seller). 
- If you are willing to list large appliances Installation should be mentioned clearly (Yes or No).  

Kindly include below points in your plan of action:
- Reasons for cancellations
- Clear improvement steps you intend to implement
- Explain how these actions will prevent future cancellations and improve the cancellation rate
- By when do you expect the metric to be improved

Once you have the renewed trade license and same is uploaded in seller portal. Kindly raise a case for account activation with the above details.

If you have any further queries related to this you can always write back to us on this email or you can reach out to seller support by following the below steps: 

• Go to the seller page link: - https://marketplace.carrefouruae.com/login  
• Enter your login Email address and password   
• Please click on the “Contact us” tab through which you can open a new case.  
• Choose “Reason” and “Sub Reason”.  
• Click on “Create”. 

A request will be logged and will be reviewed by our support team.  

Feel free to reach out to us if you have any concerns. 

Regards, 
Carrefour Seller Support Team 

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