Account Reactivation Request - Trade License Expired

Account Reactivation Request - Trade License Expired

Greetings from Carrefour Marketplace!

Thank you for contacting us.

Through your email, we understand that you need assistance with the re-activation of your account.

We would like to inform you that your account is suspended as your Trade License is expired. Please upload renewed Trade License in your Seller Account by following the instructions below:

- Click on Login (ACCESS YOUR SELLER ACCOUNT button available on the right-hand side of the page) and enter your email/password to login 
- Click on the Dropdown in the top right corner and then click on “Account settings.” 
- Click on the “Upload Document” button 
- From the “Document Type” drop-down, select “Trade License.” 
- Click on “Browse” and upload the file. 

Once you have the renewed trade license and same is uploaded in seller portal, please write to us so that we can assist you further with the reactivation of your Seller Account.

If you have any further queries related to this you can always reach out to seller support by following the below steps: 

• Go to the seller page link: - https://marketplace.carrefouruae.com/login  
• Enter your login Email address and password   
• Please click on the “Contact us” tab through which you can open a new case.  
• Choose “Reason” and “Sub Reason”.  
• Click on “Create”. 

A request will be logged and will be reviewed by our support team.  

Feel free to reach out to us if you have any concerns. 

Regards, 
Carrefour Seller Support Team 

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