Greetings from Carrefour Marketplace!
Thank you for contacting us.
Through your email, we understand that you need assistance with the re-activation of your account.
We would like to inform you that your account is suspended due to 'Rejection Rate'. Our Seller Performance team had sent an email to you with the details.
Please review your performance details and share a detailed plan of action on a new ticket for our seller performance team to review basis on which they will take an action on the reinstatement request.
Kindly include below points in your plan of action:
- Reasons for order rejection that impacted the rejection rate.
- Clear improvement steps you intend to implement
- Explain how these actions will prevent future rejections and improve the rejection rate
- By when do you expect the metric to be improved
Before we reactive your account, we request you to kindly check the below:
• Kindly check if your offers are updated
• Check your inventory if the prices/quantities are accurate
• Make sure that the products are described properly and in detail, buyers should receive the same exact item as displayed in the website
• Please ensure that you have sufficient packaging material to be used
If you have any further questions or need any support, we request you to contact seller support in a new ticket. You may give reference of this ticket in the new ticket.
Regards,
Carrefour Marketplace Team