Greetings from Carrefour Marketplace!
Thank you for contacting us.
Through your email, we understand that you need assistance with the re-activation of your account.
We would like to inform you that your account is suspended due to 'On-Time Shipment Rate'. Our Seller Performance team had sent an email to you with the details.
Please review your performance details and share a detailed plan of action on a new ticket for our seller performance team to review basis on which they will take an action on the reinstatement request.
Kindly include below points in your plan of action:
- Reasons for delay that impacted the low ship to deliver rate.
- Clear improvement steps you intend to implement
- Explain how these actions will prevent future order acceptance and improve the ship to delivery rate
- By when do you expect the metric to be improved
Thanks for your cooperation.
Before we reactive your account, we request you to kindly check the below:
• Kindly check if your offers are updated
• Check your inventory if the prices/quantities are accurate
• Make sure that the products are described properly and in detail, buyers should receive the same exact item as displayed in the website
• Please ensure that you have sufficient packaging material to be used
If you have any further questions or need any support, we request you to contact seller support in a new ticket. You may give reference of this ticket in the new ticket.
Regards,
Carrefour Marketplace Team