Manual Suspension POA request- On Time Shipment Rate

Manual Suspension POA request- On Time Shipment Rate

Greetings from Carrefour Marketplace!

Thank you for contacting us.

Through your email, we understand that you need assistance with the re-activation of your account.

We would like to inform you that your account is suspended due to 'On-Time Shipment Rate'. Our Seller Performance team had sent an email to you with the details.

Please review your performance details and share a detailed plan of action on a new ticket for our seller performance team to review basis on which they will take an action on the reinstatement request.  

Kindly include below points in your plan of action:
- Reasons for delay that impacted the low ship to deliver rate.
- Clear improvement steps you intend to implement
- Explain how these actions will prevent future order acceptance and improve the ship to delivery rate
- By when do you expect the metric to be improved

Thanks for your cooperation.

Before we reactive your account, we request you to kindly check the below:  
 
• Kindly check if your offers are updated 
• Check your inventory if the prices/quantities are accurate 
• Make sure that the products are described properly and in detail, buyers should receive the same exact item as displayed in the website 
• Please ensure that you have sufficient packaging material to be used

If you have any further questions or need any support, we request you to contact seller support in a new ticket. You may give reference of this ticket in the new ticket.

Regards,
Carrefour Marketplace Team

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