Greetings from Carrefour Marketplace!
Thank you for contacting us.
Through your email, we understand that you need assistance with the re-activation of your Account.
We would like to inform you that your Account is suspended for 'Policy Violations'. Our Seller Performance team had sent an email to you with the details.
Please refer to your performance details and share a detailed Plan of Action along with the **Violation Specific Document** for our Seller Performance Team to review basis on which they will take an action on the reinstatement request.
Kindly include below points in your Plan of Action:
- Reasons that impacted the performance for your Account.
- Clear improvement steps you intend to implement.
- Explain how these actions will prevent future issues and improve the performance.
- By when do you expect the metric to be improved.
Note- Incomplete or incorrect documents may lead to rejection or delay in activation.
Before we reactive your account, we request you to kindly check the below:
• Kindly check if your offers are updated,
• Check your inventory if the prices/quantities are accurate,
• Make sure that the products are described properly and in detail, buyers should receive the same exact item as displayed in the website,
• Please ensure that you have sufficient packaging material to be used.
If you have any further queries related to this you can contact seller support by following the below steps:
• Enter your login Email address and password
• Please click on the “Contact us” tab through which you can open a new case.
• Choose “Reason” and “Sub Reason”.
• Click on “Create”.
A request will be logged and will be reviewed by our support team.
Feel free to reach out to us if you have any concerns.
Regards,
Carrefour Seller Support Team