Greetings from Carrefour Marketplace!
Thank you for contacting us.
Through your email, we understand that you need assistance with the Seller fees.
Please be informed that sellers are liable to pay shipping fee and commission charge. Commission charge is calculated based on the category in which the product is listed. 5% VAT is charged on the commission charges.
Shipping fee is calculated based on the weight of the product. For Example, a package under 250 grams incurs a pickup fee of 14 AED, while items weighing between 250 grams and 500 grams carry a slightly higher fee of 14.5 AED. As the weight increases, so does the fee, with charges ranging from 15 AED for packages up to 1 kilogram to 17.5 AED for those weighing between 2 and 3 kilograms. Additionally, for every additional kilogram beyond 3 kg, an extra 1 AED per kilogram applies.
Kindly go through the shipping and commission charges mentioned in the marketplace agreement or you can use the link below, go to Selling Fees & Terms
If you have any further questions or need any support, we request you to contact seller support in a new ticket. You can contact seller support with the steps below:
• Enter your login Email address and password
• Please click on the “Support” tab through which you can open a new case.
• Choose “What area do you need support on?” and “Sub Topic”.
• Please describe your problem and click on “Create”.
A request will be logged and will be reviewed by our support team.
Thank you for your cooperation.
Regards,
Carrefour Marketplace Team