Packaging Material Request Sent- Resolve

Packaging Material Request Sent- Resolve

Greetings from Carrefour Marketplace!

Thank you for contacting us for the packaging material. 

We have placed request for the packaging material to the Last Mile team. Please note that material shall be delivered to you within 48-72 business hours. 
 
Please note that orders need to be packed in IMILE/Aramex/EMX pouches. Please ensure that you package your item properly in the provided packaging material to avoid any potential damages during the shipping. Once the item is packed, attach the AWB outside where it is visible during the shipment.
 
Please follow these instructions to pack your items:
1. Ensure to paste the “fragile” sticker if items are sensible and prone to damages.
2. Place a sticker to indicate the up and down if required.
3. If there are multiple parts of the product in the order, please pack them together wherever possible
4. Package your item properly to avoid any potential damages during the shipping.

For more information on packaging guidelines, please refer the help page below:
 
If you have any further queries related to this you can create a new ticket to seller support by following the below steps:

• Go to the seller page link: - https://marketplace.carrefouruae.com/login
• Enter your login Email address and password
• Please click on the “Contact us” tab through which you can open a new case.
• Choose “Reason” and “Sub Reason”.
• Click on “Create”.

A request will be logged and will be reviewed by our support team.

Feel free to reach out to us if you have any concerns.

Regards,
Carrefour Seller Support Team

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