Category Gated- EAN provided is not permitted

Category Gated- EAN provided is not permitted

Greetings from Carrefour Marketplace!

Thank you for contacting us.

Through your email, we understand that you need assistance with listing your products.

We have reviewed the uploaded feed and would like to inform you that '***' category is gated as per Carrefour Marketplace policy. We are not accepting any applications for whitelisting the category at present. Any changes in the policy will be notified to you.

Please note that the categories below are restricted while all other categories visible in your seller account are open for marketplace sellers:
 Baby Products
 Beauty & Personal Care(including Consumer Goods)
 Cleaning & Household
 Smartphone/Mobile
 Large Appliances
 Fresh Food
 Food Cupboard
 Bakery
 Frozen Food
 Beverages
 Bio & Organic Food
 Apparel & Apparel accessories
 
These categories are restricted to safeguard customer experience as these are sensitive categories which have direct impact on customers health & safety. 

For more details, kindly refer to the help pages below:
 
Thank you for your understanding and cooperation. 
 
If you have any further questions or need any more support, we request you to contact seller support in a new ticket. You may give reference of this ticket in the new ticket.

Regards,
Carrefour Marketplace Team

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