Greetings from Carrefour Marketplace,
Thank you for contacting us.
Through your email, we understand that you need assistance with the re-activation of your account.
Since your account is suspended, we would need few details before we proceed for the activation process.
- How many SKUs you are willing to list?
- Plan of action.
- If you wish to list electronic category items, warranty must be mentioned for all electronic category items (brand or seller)
- If you are willing to list large appliances Installation should be mentioned clearly (Yes or No)
Kindly include below points in your plan of action:
- Reasons for customer complaint/cancellations
- Clear improvement steps you intend to implement
- Explain how these actions will prevent future complaints/cancellations and improve the complaint rate/cancellation rate
- By when do you expect the metric to be improved
Kindly write back to us with the above details to complete the process.
Awaiting your response.
Regards,
Carrefour Seller Support Team