Greetings from Carrefour Marketplace!
Thank you for contacting us.
Through your email, we understand that you need assistance with the return received for the Order ****. We apologize for the inconvenience.
We have reviewed your concern and the shared images. We have determined that we need more images from you to investigate the issue better. We require below mentioned images :
• Images/video of the product that was handed over to the courier team at the time of pick-up
• Images of the product highlighting the damage.
• Images of the product from all sides.
• Images of inner packaging.
• Image of outer packaging highlighting AWB slip.
Looking forward to hearing from you.
Regards,
Carrefour Marketplace Team