Payments
Delay in Disbursement of the Payment- Resolve
Greetings from Carrefour Marketplace! Thank you for reaching out to us regarding your payment. We would like to inform you that there is a slight delay in processing the payment. While we are unable to provide an exact date at this moment, please be ...
Delay in updating the payment report
Greetings from Carrefour Marketplace! Thank you for contacting us. We acknowledge your concern regarding the delay in updating the payment report. We sincerely regret the inconvenience this has caused. The delay is due to ongoing system upgrades, ...
Sales report/Order Report
Greetings from Carrefour Marketplace! Thank you for contacting us. We understand you need assistance with downloading the sales report. Please follow the below steps in order to download the sales report: -In your seller account, click on " Orders" ...
When will I get paid/Payment Cycle/Payment Disbursement
Greetings from Carrefour Marketplace! Thank you for contacting us. We understand that you would like to know when the next payment will be disbursed to your account. We would like to inform you that payment is disbursed as per the payment cycle. The ...
Seller Fee(Shipping + Commission)
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the Seller fees. Please be informed that sellers are liable to pay shipping fee and commission charge. Commission ...
Payment Delay
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the payment for your account. We regret the inconvenience caused to you. We are checking with the finance team ...
Compensation issued to seller for the returned unit
Greetings from Carrefour Marketplace! Thank you for waiting patiently. In reference to your concern regarding the return received for the Order 36755334451111-A, we have investigated the issue and determined to compensate you for the return. We have ...
Tax/Commission & shipping invoices
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need tax invoices for the month of ****. We would like to inform you that tax invoices are available in your Seller Account. Follow the ...
Wrong Category Commission Charged
Greetings from Carrefour Marketplace! We understand your concern is regarding compensation for the order XXXX as it is [Issue such as incorrect category] We have worked in partnership with the concerned team to fix the incorrect information for SKU ...
Bank Details update request
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with updating the bank details. In order to update the bank details, we need the following documents: -Bank details on your ...
Payment Report in Seller Account
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need the payment details for **** payment cycle. We are glad to inform you that you can now download the payment details from your Carrefour ...
Negative Balance
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the payment for your account. We would like to inform you that as per our records, there is a negative balance for your ...