Order Management
LMC Seller has self-shipped the Order
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with updating the status of the Order ***. We would like to inform you that 'Last Mile By Carrefour' is the default delivery ...
Fulfillment by Carrefour(FBC)
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you would like to sell your products via "Fulfillment by Carrefour" channel. We would like to inform you that we are unable to take your request ...
AWB is available
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you are unable to print the packing slip(AWB) for the Order ****. We have checked and would like to inform you that packing slip is available in ...
AWB not generated- WOIT
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you are unable to print the packing slip(AWB) for the Order ***. We apologies for the inconvenience caused to you. We have escalated the issue ...
Order Status Update Request- Order not Picked
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with updating the status of the Order ****. We have investigated the issue and found that the order is not yet picked. If ...
Cancellation of an order not yet accepted
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the cancellation of the Order ****. We have checked and found that you have not yet accepted the order. Therefore, you ...
Alternate contact details- Resolve(no alternate details found)
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need alternate contact details of customer for the delivery of the Order We have checked and found that there are no alternative contact ...
Alternate contact details - WOI
Greetings from Carrefour Marketplace! We acknowledge your inquiry regarding alternative contact information for Order XXXX. We have initiated communication with our customer support team to obtain the alternative contact details. Rest assured, we ...
Customer requested to postpone the delivery
Greetings from Carrefour Marketplace! Thank you for contacting us. We understand that you wanted to update us on customer request to postpone the delivery for the Order *****. We request you to ship your self-ship order as per customer's ...
Wrong POD uploaded by Seller
Greetings from Carrefour Marketplace, Thank you for contacting us. We understand your concern that you have mistakenly uploaded wrong POD for the Order Id *****. Please be informed that once the POD is uploaded, order status gets updated to delivered ...
Order Cancellation Request
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the cancellation of the Order *****. As per Carrefour Order Cancellation policy, order is not eligible for ...