Last Mile
Order picked but status not updated- status is updated
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that the Order *** has been picked, however, status hasn't been updated in your account. We apologies for the inconvenience. We would like to inform ...
Order pick-up request- Already picked
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the pick-up of the Order . Since the pick-up of the order is completed, we are closing this ticket. If you have any ...
Phone Number Update Request
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with updating the phone number for your account. As per your request, we have updated the phone number for your account. ...
Delay in pickup due to bad weather
Greetings from Carrefour Marketplace! We understand that you need assistance with the pick-up of the Orders. We would like to inform you that there is a delay in pick-up of the Orders due to adverse weather conditions. While we are working diligently ...
Self-Shipment/Last Mile by Sellers
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you would like to change the fulfillment process to 'Last Mile by Sellers'. We would like to inform you that we are not accepting applications ...
Pick-up for bulky/big items
Greetings from Carrefour Marketplace! Thank you for contacting us. This email is in reference to your concern regarding the pick-up for bulky items. We would like to inform you that any item with external package dimensions above 60 cm x 60 cm x 60 ...
Order placed for Packaging Material- WOIT
Greetings from Carrefour Marketplace! Thank you for contacting us for the packaging materials. We have placed request for the packaging material to the Last Mile team. We will share the tracking Id for your packaging material request soon. We would ...
Last Mile - Pick up done (Resolved)
Greetings from Carrefour Marketplace! Thank you for your patience while we have worked with our internal team. Since the pick-up for the Orders is completed, we are closing this ticket. Here are the orders for your reference: ( Add order IDs) If you ...
Pick up Delay (WOI)
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the pick-up of the Order. We apologies for the inconvenience caused. We have escalated this case to the team, and we ...
Shipping address updated
Greetings from Carrefour Marketplace! Thank you for writing back to us with the complete address. We would like to inform you that as per your request, we have updated the address for your account. You can check the same on Seller Portal profile. ...
Address update request- WOS(need complete address)
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with updating the address for your account. In order to update the address, we need the details below: 1. Address 2. Country ...
Packaging Material Request processed- Resolve
Greetings from Carrefour Marketplace! Thank you for waiting patiently. This email is in reference to your packaging material request. We would like to inform you that the packaging material will be delivered to you via AWB **** within 48-72 business ...
Size & Count of Pouch Bags Required
Greetings from Carrefour Marketplace! Thank you for contacting us for the packaging materials. We will be happy to arrange the pouch bags for you but, we need the size and count of the pouch bags you need. The available sizes of the pouch bags are as ...
Packaging Material Request email to last mile
Dear Team, We have a request to arrange pouch bags for a specific seller. Kindly refer to the details below Supplies Request Seller Name Delivery Location Contact number Supplies Required (Pcs) I would greatly appreciate it if you could give this ...