Inventory Management
Inactive Offers- Account in Pending Approval status
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with activating your offers. We would like to inform you that the listings are inactive as your account is not yet active. ...
Non-Replenishable Products
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the non-replenishable products in your account. It appears that "Yes" option was selected for the non-replenishable ...
Rejected Offers- Dangerous Goods
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you are concerned about the rejected offers. We would like to inform you that 'Dangerous Goods' are restricted as per Carrefour Marketplace ...
Seller need help with generating Image Links
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with generating the image links. We would like to inform you that we are unable to suggest any image hosting site due to ...
Price & Quantity Update via Feed Upload
Greetings from Carrefour Marketplace Thank you for contacting us. We understand that you need assistance with updating the price and quantity of the listings. For your reference, here are the instructions to update price & Quantity for the listings: ...
GTIN Exemption- SSR(Hold)
Greetings from Carrefour Marketplace! Thank you for reaching out to us for GTIN exemption. We are currently reviewing your request. You can expect an update from us shortly regarding the status of your request. In the meantime, if you have any ...
Brand is gated(SSR)
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with listing "BRAND NAME" products on Carrefour. We would like to inform you that "****" brand is gated. We are not ...
Category Gated- EAN provided is not permitted
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with listing your products. We have reviewed the uploaded feed and would like to inform you that '***' category is gated as ...
Feed Error- Incorrect Availability or Discount Date
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you are getting error while uploading your listing. We have reviewed the uploaded feed and found that you have entered **specify**date in ...
Import Type Incorrect- Offer (Create or Update) selected for Product Creation
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with listing your products. We have reviewed the feed and found that you have selected incorrect import type while uploading ...
Listings not live on the website/search issue
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that your listed products are not yet live on the Carrefour website. We would like to inform you that it may take 24-48 hours for the listings to go ...
How to create listing/upload products
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with listing your products on Carrefour. In order to list your products, you will have to upload the listings in your Seller ...
Invalid Feed Format(template edited)
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with listing your products. We have checked the uploaded feed and found that the template used is not in the standard ...
How to select category/template for listing creation
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with finding a category for listing your products on Carrefour. For downloading a template for your listings, we suggest you ...
GTIN Exemption for listing creation
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the GTIN exemption for listing your products. We would like to inform you that we do not provide GTIN exemption at ...
Feed error- Category unavailable error(Product with code and CatalogVersion 'mafuaeProductCatalog.Staged' not found!)
Greetings from Carrefour Marketplace, Thank you for contacting us. Through your email, we understand that you need assistance with listing your products. We have checked the uploaded feed and would like to inform you that the category in which you ...
Feed Error- Duplicate Offer SKU or Product Id error
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with listing your products. We have reviewed your uploaded feed and would like to inform you that two listings cannot be ...
Feed Error- Incorrect Image links
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with listing your products. We would like to inform you that directly downloadable image links must be added in the image ...
Feed Error- Incorrect fulfillment mode
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with listing your products. We would like to inform you that the uploaded feed hasn't processed due to incorrect fulfillment ...
Product Id not registered on GS1
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with listing your products. We have reviewed the uploaded feed and found that the Product Id is not registered with GS1. ...
Price and Quantity update feed upload
Greetings from Carrefour Marketplace Thank you for contacting us. We understand that you need assistance with updating the price and quantity of the listings. For your reference, here are the instructions to update listings: - Login to the Seller ...
Import Type Incorrect- Product (Create or Update) selected for Offer Update
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with listing your products. We have reviewed the feed and found that you have uploaded offer update feed with the product ...
LV seller listing creation request/denial
Greetings from Carrefour Marketplace! Thank you for contacting us for product creation. We would like to inform you that store re-activation is frozen and there is no set timeline for store activation. Unfortunately, we will not be able to proceed ...
Pending Approval seller listing creation request/denial
Greetings from Carrefour Marketplace! Thank you for contacting us for product creation. We would like to inform you that new seller store activation is frozen and there is no set timeline for store activation. Unfortunately, we will not be able to ...
Brand Gating request/Restricting Brand/Brand Registry
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with restricting other sellers from selling under your brand name. If you want to restrict the selling rights for your ...
Rejected Offers
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the rejected offers. We would like to inform you that '****' category is gated as per the Carrefour Marketplace policy. ...
How to create Variations?
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with listing your products in variations. We would like to inform you that products cannot be listed in variation on ...
How to Delete an Offer
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with deleting your products. To delete the SKU and offer, please upload a delete feed in your account by following the ...
Increase Sales on Carrefour
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the sales for your account. We have checked and we confirm that there is no issue with your account. While there are no ...
Offers in review
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the offers stuck in review. To activate the offers, please upload an offer feed for the listing stuck in review, with ...
inbound shipment template for FBC
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you are unable to add the inbound shipment template for FBC. We would like to inform you that we are unable to take your request for the inbound ...
No product Id/Add offer to existing listing
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with listing your product. We would like to inform you that products cannot be listed without the Product Id on Carrefour ...
Report a Violation
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you would like to report a violation against other seller for selling your offers. To investigate and take corrective action, we need following ...
Product Id and Offer SKU explained
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the Product Id and Offer SKU. Please know that Product Id is the product barcode and Offer SKU is Stocking Keeping ...
Edit Product Info/Listing update
Greetings from Carrefour Marketplace Thank you for contacting us. Through your email, we understand that you need assistance with updating the product details/images. In order to update the listing, you need to reupload the listing with the correct ...
Feed Upload Completed
Greetings from Carrefour Marketplace, Thank you for waiting patiently. In reference to your product creation request, please be informed that your listing request has been completed. Here are the steps to check the feed upload status: 1. Login to the ...