General
Ticket Closed- Next Step for Further Assistance
Greetings from Carrefour Marketplace! Thank you for reaching out to us. We would like to inform you that the ticket you have responded to has already been closed. For any further assistance regarding this issue or any new concerns, we kindly request ...
Registration Issue(phone, email & terms pending)
Greetings from Carrefour Marketplace! Thank you for contacting us. We understand that you need assistance with completing your account registration. We have checked and found that your registration with Carrefour is incomplete. In order to sell on ...
SSR seller Requesting for AM
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you want Account Manager assigned to your account. We would like to inform you that we are unable to take your request to assign an Account ...
FInal Word(Closing email)
Greetings from Carrefour Marketplace, We understand your concern is regarding the (------Seller Concern in detail----------). (-----------------Crisp case resolution--------------------) We have reviewed the investigation and resolution shared in the ...
GTIN Exemption Request- DSR
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with GTIN exemption for listing your products. In order to proceed with your request for GTIN exemption, we require some ...
Waiting on Internal (WOI) - (when seller asks for an update)
Greetings from Carrefour Marketplace! Thank you for your correspondence on this case. In reference to your concern regarding ****, please know that we are still working on your concern and we apologize for the time it is taking to resolve. We will be ...
One by One price and Quantity update
Greetings from Carrefour Marketplace Thank you for contacting us. We understand that you need assistance with updating the price and quantity of the listings. Follow the steps below to update an offer: 1. Login to the Seller Portal, click on the ...
Steps to upload Compliance document
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with uploading renewed Trade License. We request you to kindly upload renewed Trade License in your Seller Account by ...
Remove negative feedback
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with removing the feedback for the Order ****. In reference to your concern regarding the feedback, we would like to inform ...
Alternate number details available/shared by SESU
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need alternate contact details of customer for the delivery of the Order We have checked and found the below mentioned alternate number of ...
Seller Support contact number/Phone Support
Greetings from Carrefour Marketplace, Thank you for contacting us. Through your email, we understand that you need Seller Support contact number. Currently, we support via emails and there is no phone number/support for seller support. We are happy ...
Waiting on Seller Reminder Email
Greetings from Carrefour Marketplace! This is a reminder to your concern. We are waiting for your response on this ticket. If we do not receive any update on this ticket within 48 hours, we will close this ticket. In order to proceed, we need (enter ...
Waiting on Seller no response.. Closing email
Greetings from Carrefour Marketplace! We have not received a response from you, hence, we have now closed this case. However, if this issue is not resolved, please write to us on a new ticket, and we will be glad to help you: • Go to seller page ...
Elaborate concern
Greetings from Carrefour Marketplace! Thank you for contacting us. In reference to your email, we request you to kindly elaborate your concern as we are unable to determine the exact concern that you need assistance with. Looking forward to your ...
Seller support daily updates
12 sep 2023 As per the update received in a team meeting regarding Incorrect information on the product page. Below are the detailed information: - In cases where sellers are complaining about wrong product details such as Category, product title, ...
Pouch Request
Dear Team, Please arrange pouch bags of requested quantity for the mentioned seller. Details are as follows: Seller Name Address Phone number Quantity Reference Small Medium Large