Account Management
Shop Name Change Request
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you would like to update the Shop Name to '***'. As per your request, we have updated the Shop Name to '***'. You can confirm the changes from ...
Closing email for Bank Details Update Request
Greetings from Carrefour Marketplace! Thank you for writing back to us with the required details. We would like to inform you that your request to update the bank account details for your Seller Account has been forwarded to the concerned department. ...
Docs Required for Registration
Greetings from Carrefour Marketplace, Thank you for contacting us. Through your email, we understand that you need assistance with completing your registration. We have reviewed your account and found that you have not accepted the terms and ...
Error while creating a campaign- Sponsored Ads
Greetings from Carrefour Marketplace! Thank you for contacting us. We understand that you encountered an error while creating your campaign. We would like to inform you that the feature is currently in its testing phase and will be available to all ...
Registration for Sponsored Ads Program
Greetings from Carrefour Marketplace! Thank you for contacting us. We are excited to inform you about the launch of our new Sponsored Ads Program, designed to help you increase visibility and drive sales for your listed products on Carrefour. If you ...
New Seller Application for Grocery
Greetings from Carrefour Marketplace! Thank you for contacting us for New Seller Registration. We would like to inform you that 'Grocery' category is gated as per Carrefour Marketplace policy. Unfortunately, we will not be able to proceed with your ...
Store Reactivated- Ready to Sell
Greetings from Carrefour Marketplace! Thank you for your patience and understanding during the process of reactivating your store. We are glad to inform you that your store has been successfully reactivated, and you can now resume selling on ...
Manual Suspension- Policy Violation
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the reactivation of your account. We regret to inform you that we are unable to reactivate your store at this time. We ...
Manual Suspension POA request- Rejection Rate
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the re-activation of your account. We would like to inform you that your account is suspended due to 'Rejection Rate'. ...
How to register- International Seller
Greetings from Carrefour Marketplace, Thank you for your interest in selling on Carrefour. We've acknowledged your request, and you can utilize the following link for self-service registration. https://marketplace.carrefouruae.com/seller/register ...
Manual Suspension POA request- On-Time Acceptance Rate
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the re-activation of your account. We would like to inform you that your account is suspended due to 'On-Time ...
Manual Suspension POA request- On Time Shipment Rate
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the re-activation of your account. We would like to inform you that your account is suspended due to 'On-Time Shipment ...
Add secondary email to receive notifications from Carrefour
Greetings from Carrefour Marketplace! Thank you for contacting us. We understand that you would like to add another email to your account for all the email notifications. We would like to inform you that all email notifications are sent only to the ...
New Seller Account Registration- How to register on Carrefour/create a Seller Account
Greetings from Carrefour Marketplace! Thank you for your interest in selling on Carrefour. To register your account, please click on the following link: https://marketplace.carrefouruae.com/seller Then click on the "Start Selling Now" button. Follow ...
New Seller Registration - NOT INCLUDED In 1st PHASE
Greetings from Carrefour Marketplace! Thank you for contacting us. We understand that you need assistance with the activation of your account. We would like to inform you that our team is actively working on the onboarding process. Rest assured, you ...
New Seller Registration(Doc verified/Good to go)
Greetings from Carrefour Marketplace! Thank you for contacting us. We apologies for the delay in activating your account and understand the inconvenience this may have caused. We want to assure you that our team is actively working on completing the ...
Retail selling/Offline store Request
Greetings from Carrefour Marketplace, This email is in regards with your query for retail selling. We understand that you would like to sell/add your products in Carrefour retail store. We request you to contact our customer care center at 800-73232 ...
Company Name change
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with updating the Company Name. Unfortunately, Company Name cannot be updated after registration. If you would like to ...
Store Reactivation Request- TL uploaded(Resolve)
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the re-activation of your account. We have checked and found that the renewed Trade License has been uploaded in your ...
Cash on Delivery(COD) for FBC sellers
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you would like to enable Cash on Delivery for your account. We would like to inform you that Cash on Delivery feature is not available for ...
Contact email is not registered
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with (***Issue***). We are unable to find any seller account with the email address you have contacted us. We request you to ...
Unable to login to Seller Portal/Password reset
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you are unable to login into your Seller Account. If you remember the credentials created for the Seller Portal, please ensure to login using ...
Manual Suspension- POA added to tracker
Greetings from Carrefour Marketplace! Thank you for writing back to us with the plan of action. In reference to your store re-activation request, please be informed that we have forwarded the plan of action to the Seller Performance team. Our team ...
Account on vacation/temporary deactivation
Greetings from Carrefour Marketplace, Thank you for writing to us. Through your email, we understand that you would like to put your account on vacation mode. We would like to inform you that you now have option in your Seller Account to pause the ...
Manual Suspension- LV sellers no activation
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the re-activation of your account. We apologize for the inconvenience caused to you. We would like to inform you that ...
Unable to access Seller Dashboard(registered seller)
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you are getting an error while accessing your Seller Account. We regret the inconvenience caused to you. In order to access your Seller ...
Account Manually Suspended(TL expired)
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with the re-activation of your account. Since your account is suspended, we would need few details before we proceed for the ...
Account Manually Suspended
Greetings from Carrefour Marketplace, Thank you for contacting us. Through your email, we understand that you need assistance with the re-activation of your account. Since your account is suspended, we would need few details before we proceed for the ...
Merge case
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with **** We are already working on your concern on the ticket ***. We request you to kindly check the ticket *** for ...
Deactivate/Delete Seller Account
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you would like to delete your Seller Account. Please be informed that your account is in Suspended status(no longer active). For all purposes, ...
Registration Issue(terms not accepted)
Greetings from Carrefour Marketplace, Thank you for contacting us. Through your email, we understand that you need assistance with completing your registration. We have reviewed your account and found that you have not accepted the terms and ...
Registration Issue(phone & terms pending)
Greetings from Carrefour Marketplace! Thank you for contacting us. We understand that you need assistance with completing your account registration. We have checked and found that your registration with Carrefour is incomplete. In order to sell on ...
Asking VAT certification
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with your account registration. Please be informed that VAT certificate is mandatory to proceed with your account ...
Advertising on Carrefour
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with Advertising on Carrefour. Please be informed that there is no such program currently for the sellers on Carrefour. Any ...
Shop Offline
Greetings from Carrefour Marketplace! Thank you for contacting us. We do understand your concern regarding your shop being put to closed/offline status. Due to inactivity in your account for consecutive 5 days and to avoid customer experience being ...
Email Change Request
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you would like to update the primary email for your account. In order to update the primary/login email, we need the details mentioned below: - ...
Add User(s)
Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you would like to add user(s) to your Carrefour Selling Account. In order to add user to the account, we need the details mentioned below: - ...