Unable to access Seller Dashboard(registered seller)

Unable to access Seller Dashboard(registered seller)

Greetings from Carrefour Marketplace!

Thank you for contacting us.

Through your email, we understand that you are getting an error while accessing your Seller Account. We regret the inconvenience caused to you. 

In order to access your Seller dashboard, we request you to follow the steps below:-
 
- Clear cookies & cache from your browser 
- Re-open the link in a new browser 
- Enter your credentials 

If in case the issue still persists, please write us back with the screenshot of the error page(with timestamp) so that we can assist you further. You can contact seller support with the steps below:

• Go to seller page link:- https://marketplace.carrefouruae.com/login
• Enter your login Email address and password
• Please click on the “Support” tab through which you can open a new case.
• Choose “What area do you need support on?” and “Sub Topic”.
• Please describe your problem and click on “Create”.
• A request will be logged and will be reviewed by our support team.

Regards,
Carrefour Marketplace Team

    • Related Articles

    • Product Id not registered on GS1

      Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with listing your products. We have reviewed the uploaded feed and found that the Product Id is not registered with GS1. ...

    • Unable to login to Seller Portal/Password reset

      Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you are unable to login into your Seller Account. If you remember the credentials created for the Seller Portal, please ensure to login using ...

    • Contact email is not registered

      Greetings from Carrefour Marketplace! Thank you for contacting us. Through your email, we understand that you need assistance with (***Issue***). We are unable to find any seller account with the email address you have contacted us. We request you to ...

    • LV seller listing creation request/denial

      Greetings from Carrefour Marketplace! Thank you for contacting us for product creation. We would like to inform you that store re-activation is frozen and there is no set timeline for store activation. Unfortunately, we will not be able to proceed ...

    • Pending Approval seller listing creation request/denial

      Greetings from Carrefour Marketplace! Thank you for contacting us for product creation. We would like to inform you that new seller store activation is frozen and there is no set timeline for store activation. Unfortunately, we will not be able to ...