Return Window and Dispute

Return Window and Dispute

Greetings from Carrefour Marketplace!

Thank you for contacting us.

Through your email, we understand that you need assistance with the return received for the Order *****. We apologize for the inconvenience caused to you.

We have investigated the issue and found that the order was returned to you on <DATE> via AWB ****, and the dispute is initiated on <DATE>. We would like to inform you that Seller needs to raise a dispute regarding the return within 24 hours of receiving the unit. Given that the dispute falls outside of this specified timeframe, we regret to inform you that we won't be able to offer further assistance with your request. Please consider this as a learning experience and ensure future disputes are reported with in the defined time frame.

For more details, kindly refer to the help page below:
Returns, Refunds and Cancellations> Return Window and Disputes- https://marketplace.carrefouruae.com/portal/faq/return_refund

If you have any further questions or need any support, we request you to contact seller support in a new ticket. You may give reference of this ticket in the new ticket.

Regards,
Carrefour Marketplace Team

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