Listings not live on the website/search issue

Listings not live on the website/search issue

Greetings from Carrefour Marketplace!

Thank you for contacting us.

Through your email, we understand that your listed products are not yet live on the Carrefour website.

We would like to inform you that it may take 24-48 hours for the listings to go live once the feed get processed. Therefore, we request you to kindly wait for 48 hours, and the listings will be visible on the website.

If you still need assistance with this issue, kindly contact Seller Support on a new ticket and we will assist you further. You can create a new ticket to seller support by following the below steps:

• Go to the seller page link: - https://marketplace.carrefouruae.com/login
• Enter your login Email address and password
• Please click on the “Contact us” tab through which you can open a new case.
• Choose “Reason” and “Sub Reason”.
• Click on “Create”.

A request will be logged and will be reviewed by our support team.

Feel free to reach out to us if you have any concerns.

Regards,
Carrefour Marketplace Team

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